Zoom – The Best Thing To Happen To Mediation

January 2021
By: Mark Greenberg 


Two months ago, my colleague, Maxwell Christianson, wrote an article titled, “Zoom – The Worst Thing to Happen to Mediation.”  I respectfully disagree.

Our legal system accepts change slowly, and often begrudgingly. Video conferencing technology is a perfect example. Pre-COVID-19, I cannot think of any court that routinely allowed video conference attendance, other than criminal first appearances. Few, if any, Florida courtrooms even had the capacity for it.  COVID-19 changed all of that. Our court system adapted to COVID-19 by allowing video conference hearings, usually via the Zoom platform. Now both Judges and Attorneys are big fans of Zoom hearings, to the point that few expect courts to revert to only in-person hearings after the pandemic.  Attorneys have learned to conduct depositions remotely and mediations have occurred with the parties not “physically” present, some even thousands of miles apart. Our firm tracks our settlement rate and it is virtually identical (within 3 percentage points) between live and video mediations. Every mediator I have spoken to confirms the same; that Zoom is just as effective as live, in‑person mediations if cameras are on.  Only when people are calling in, effectively transforming video mediations into telephone mediations, do settlement rates

There are some differences with video mediations, however.  Zoom allows the parties to remain at home or their office, and in a more comfortable environment.  This lets them focus on the case, but as Max points out, does not require them to “invest” in coming to the live mediation.  Of course, with children at home for school and daycare limited, those with children find Zoom far more compatible to attending, rather than trying to arrange for safe child care in order to attend mediation. People are also far more comfortable at home than sitting inside a conference room  with masks on for hours at a time.   Max posits that in‑person mediations encourage the parties to stay longer, but I have found the opposite.  It is far easier to pause a Zoom mediation for 30 minutes in order for a parent to pick up a child, than to have them drive an hour from live mediation to do so and then expect them to return. Further, no out of town parties have to catch a flight, placing a hard stop on mediation.

Otherwise, the same factors influence mediation whether by Zoom or live.  Is there a trial date soon forcing a hard decision?  Have the parties spent enough money that they are tired of attorney’s fees and wish to settle?  Are the parties willing to compromise to move forward in their personal and/or business relationship?  Would the parties prefer a certain result or an uncertain verdict? Have the attorneys adequately prepared their clients for mediation, including what are the realistic case outcomes should they not settle?  None of these factors change when the parties are meeting by video conference as opposed to live.  Indeed, sometimes having parties who do not get along physically separated can lead to a better mediation, not worse.  Simply put, Zoom has allowed mediations to occur at different times, in different locations, and without the parties spending additional funds simply to attend.

With large corporations, video facilitates the actual decision maker participating in mediation, instead of a local representative who is less informed on the file. This is particularly true with surplus lines insurance companies who underwrite large risks nationwide.  With video mediation, the mediator can speak directly with the actual decision maker, read their facial expressions and body language, answer their questions, develop rapport, and often facilitate a quicker and easier resolution of the case. In contrast, with live mediations attended by a local adjuster, the real decision maker enters the picture when the mediator leaves the room and the attorney picks up the telephone to call home office.

Are there times in‑person mediation is better?  Of course. You cannot give a hug,  apology, shake hands, break bread, or share tears over video.  In cases where that will be of substantial assistance, in‑person mediation will be superior.  If there is a concern that one or more parties is unlikely to be paying attention to the mediation (despite being on video), then in‑person would be a much better choice. In the majority of cases, however, Zoom mediations have resulted in lower costs, less travel for everyone, and have the same settlement rates as live mediations. It is the best thing to happen to mediation.


Mark Greenberg is the founder of Breakthrough Mediation and Arbitration. He is a successful trial attorney with over 100 verdicts, while representing both Plaintiffs and Defendants. He has a rare combination of First-Party Insurance Coverage and Third-Party Liability experience, along with business disputes, construction defects, community association, and family law matters. Mark has successfully mediated numerous disputes saving parties over $20 million dollars in legal fees.

Mediating in the Age of the Corona Virus

December 2020
Author: Kenneth D. Stern


Most Mediators and litigators prefer to mediate in person, rather than by ZOOM.   However, I have mediated a number of cases virtually, because one party or attorney is concerned about the risks inherent in an in-person mediation, and you can rest assured that a ZOOM mediation can be just as effective in settling a case.  Most experienced Mediators are quite capable of conducting an effective virtual mediation.

With everyone on-screen, you can see the facial expressions, tone of voice, and much of the body language of everyone, and little is lost by mediating virtually.

Even if your client is not present with you in your office, a virtual mediation conference will enable you and your client to have confidential discussions, whereby you and your client can converse without the other side or even the Mediator hearing you.

A virtual mediation conference provides separate breakout rooms, permitting both or all attorney-client pairings to converse in total confidence and to caucus with the Mediator without the other side hearing or seeing you.  And of course, joint sessions can be had, with everyone present.  In addition, a virtual mediation can greatly reduce the costs of attending an in-person mediation.  It eliminates the expense of having clients, insurance adjusters, corporate counsel, and other corporate representatives fly in and generate the costs of airplane fare, hotel lodging, and meals attendant on many in-person mediations.

What are the technical requirements to participate

in a virtual mediation conference?

Don’t worry, the Mediator will do all the work to set up your virtual mediation.  In advance of the mediation date, the Mediator will advise you of which breakout room has been assigned to you and your client.  (I typically put the Plaintiff and his/her counsel in Breakout Room No.1,  the main Defendant and counsel in Breakout Room no. 2, and so on, if there are other parties.)   Your Mediator will send you an email containing: (a)  a link for you (and your client and any other representatives of your party, to use if they will not be present in your office) to click, to “check in” with ZOOM to join the session;  (b)  the Meeting ID and the PassCode which you and your client will need to enter to join the session, and (c) an “Activation Code” which you and your client will use to enter the Breakout room assigned to you both.

What if you can’t get sufficient hearing time to resolve objections

so that you can complete discovery before mediation?

Now that our Circuit Judges are resuming non-jury trials,  the number of time slots available for hearings on motions will diminish, perhaps almost to the point of evaporating, as our Judges try to reduce the backlog of cases that did not settle at mediation.  You have options here, and you may want to use a combination of them.  Be creative: try to get agreement on pending motions or on issues therein;  try to reduce a long motion so that it can be dealt with at a UMC;  and stipulate to matters that are not in serious dispute.

If you have a slew of motions raising objections or discovery issues that have to be ruled upon before you can depose witnesses or the opposing parties, try to get your opposing counsel to agree to using a Special Master;  that way, you can arrange to have all discovery issues heard and tentatively ruled upon.   The Special Master will send a Report and Recommendations to the Judge, and both parties will have the opportunity to file Exceptions.  Usually, these are few, and the Judge can then enter rulings on every discovery issue which was not excepted to;  this can save many months of frustration.

In one case in which I served as a Special Master, the Judge had advised the attorneys that it would take 12-14 months to have all the preliminary discovery issues heard and resolved.  After receiving and reviewing all the pending motions to compel, objections, assertions of privilege, etc., I then conducted two days of back-to-back hearings, some evidentiary with testimony, and filed a 51-page Report and Recommendations.  Only one counsel filed Exceptions, and these were few. The Judge entered her rulings, adopting all of the recommendations that were not objected to, and considering the few others in light of the Exceptions filed.  More than a year was saved in resolving all these motions and the issues raised;  the expense of holding all hearings before a Special Master, while not small, was far less expensive than 14 months’ worth of hearings would have cost.  And the parties could now proceed to take all the depositions which had to await the resolution of these issues.

Corona Virus be Damned:  Full speed ahead!

Virtual mediations, like virtual hearings and even virtual nonjury trials, are now a part of the fabric of legal practice.  And even if there are no concerns about the virus, virtual mediations are increasingly being used to save the expenses of everyone flying in to attend in person.  Don’t hesitate to avail yourself of this worthwhile alternative to in-person mediations.

Kenneth D. Stern is a retired Circuit Judge who served here in the Fifteenth Circuit.

Prior to becoming a Judge, he was a Trial Attorney with the U.S. Department of Justice, and an Assistant U.S. Attorney here in the Southern District of Florida.  He then moved to Palm Beach County and practiced both federal and state litigation, before being appointed to the Bench by Governor Jeb Bush.  Since his retirement from the Bench, Judge Stern has been serving as a Florida Supreme Court Certified Circuit Mediator, AAA-approved Arbitrator, and Special Master.  He can be reached at kdstern@gmail.com or (561) 901-4968.

Zoom – The Worst Thing to Happen to Mediation | Opinion

November 2020
Author: Maxwell M. Christiansen


COVID-19 has obviously changed the way people handle business. These days, we stay away from each other if we can. Why? Because it has been recommended by the CDC and virtually all our elected officials. Society expects distance. If we don’t absolutely need to have that meeting in person, it’s going to be over Zoom or some other video conferencing service. Some businesses have been meeting this way for a while, but for most this is the new normal, and we don’t really have a choice. So it begs the question: do we accomplish as much over Zoom?

For mediations, I believe the answer to that question is sadly, “no.” Zoom mediations do not work as well as mediations in person. Zoom is great for certain meetings where the convenience of meeting from anywhere in the world outweighs the interpersonal benefits of meeting in person. Depending on the goal of the meeting, it may not be as important to physically be together in the meeting. That is not the case for mediations. Last year, if I asked a colleague how his mediation went, there was over a 50/50 chance that he would say, “it settled!” The most common answer I get these days is, “Impasse.” As a litigator during the pandemic, I have not yet personally witnessed or even heard of a successful Zoom mediation, and the reason is obvious: the parties are not physically coming to the table.

There are two major reasons why being actually present at the negotiation table facilitates a mediation, 1) the parties are physically confined in one location with each other, and 2) they invest a significant amount of energy to attend mediation.

Confining the parties in one location for mediation has been shown to be a major factor in reaching settlement. Most mediators will recommend the parties not leave the mediation if a resolution appears possible. If the mediation runs long, the mediator may even suggest everyone eat dinner at the mediation. Mediators know the parties’ willingness to settle deteriorates when they pause the negotiation, even for half an hour.

The change of setting is also important. Even if the parties choose not to meet in the same room, but instead in neighboring rooms (against the mediator’s advice), both parties still physically come to the negotiating table. Typically, the parties arrive at a neutral location. In doing so, they exit their element and enter the mediation. The setting of an in-person mediation reminds the parties that the other is there too, nowhere else, and for the same reason – to leave the dispute in the past. They understand that they are together for a brief moment, and that is their chance to try to smooth things over, ask for what they want, make concessions in return, and explain their reasoning. Open, honest, and effective communication is very important to a successful mediation. Lay everything out on the table, listen to the other side, ask for what you need to reach an agreement, and see if you can get there with compromise.

Such communication may be harder to achieve over Zoom because the interpersonal atmosphere is reduced to staring at a computer screen. With Zoom, the parties simply open their laptops from home or the same office from which they have been managing their lawsuit, and their mind may still be in “litigation mode.” It feels like just another conference call about the case. The opposing party is just another box on their screen that they can turn off if they want. Some thoughts may arise: “Who else is in the room on the other side? What do they have on their desk that we don’t have here?” The parties’ temporary trust for each other can become strained, and in the end, the symbolic handshake is not possible.

Mediations in person also require the parties to make a substantial effort to actually meet. By showing up, they level with each other before mediation even starts. If the mediation is voluntary, the parties mutually decide to invest their time to travel to the mediation to consider the other party’s perspective on the case, usually with the understanding that mediation could last a while. The parties both cancel most of their other activities that day, and the process itself is a major investment of energy. That investment has a particular psychological effect on the parties that can cause them to shift away from dispute and towards resolution. They made the effort and they want it to pay off.

In contrast, parties to a Zoom mediation do not invest enough energy to trigger that binding psychological effect. It is far easier to end the mediation over Zoom. The parties do not need to get up and leave the building, they simply need to click “Leave Meeting,” and the mediation impasses.

It is therefore my opinion that mediation is not as effective over a Zoom call. Moving forward, I urge my colleagues to confirm whether their clients want to mediate over Zoom, or whether wearing the mask and keeping a six foot distance in a room is satisfactory.

Attorney Maxwell M. Christiansen was born and raised in the Palm Beaches. He graduated from Emory University, where he earned a Bachelor of Science in 2012, majoring in Neuroscience & Behavioral Biology and minoring in Mathematics. Max graduated from the University of Florida Levin College of Law in 2016 with a Juris Doctor and Certificate in Intellectual Property. Max is an associate business attorney at The Law Offices of Paul J. Burkhart and litigates various business disputes on behalf of corporate clients, including breach of contract, fraud, construction, and Internet defamation claims. Notably, Max has successfully removed from various websites, such as Google, damaging and untrue reviews posted anonymously on the Internet. 

October is Conflict Resolution Month – A Reminder “It’s About Resolution, Not Revolution”

October 2020
By: Theodore A. Deckert, Esq.


I am again honored to write the ADR Corner article for October.  October is special to me because it is recognized worldwide as “Conflict Resolution Month”, the third Thursday (15th) is “Conflict Resolution Day” and the third week (11-17th) is designated by the American Bar Association as Mediation Week.

I first want to highlight our ADR Committee’s activities promoting ADR in our community.  Covid 19 has made this October very different.  As I write in August I don’t know what our world will be like when you read in October.  I do know the ABA Theme for Mediation Week this year is “Mediation and its role in expanding access to justice during and after a pandemic.”  The Committee had to cancel our school essay contest. We are still planning a noon seminar “virtually” on October 15th, with Elder Mediation the topic and Alice Reiter Feld, a recognized advocate for seniors and their families, the speaker.  The Committee has again arranged for Mediation Week proclamations by the County Commission, School Board, and many municipalities. For more about the work of our ADR committee throughout the year, go to https://www.palmbeachbar.org/alternative-dispute-resolution-committee.

Two years ago the ABA declared the 2018 Mediation Week theme as “Mediation, Civil Discourse, and ABA 2011 Resolution 108”.  It reminded us then of our responsibility as lawyers to address the toxic environment of political and social discourse in our country which has only continued to deteriorate over the last decade.  Because of the Pandemic and other events this spring, the consequences of political divisiveness and long standing racial and economic disparities in our country can no longer be ignored.

Crisis presents opportunity.  So many protests nationwide compel us to look more closely at the issues and strive to better understand how “others” live in our country. Personally, I found our Bar Association’s “21 Day Racial Equity Habit Building Challenge” online summer program eye-opening. I urge anyone who has not done it to go to      https://www.palmbeachbar.org/21-day-racial-equity-habit-building-challenge  and do so. I was saddened and embarrassed to learn the many ways our legal system has been used to preserve privilege for some and oppress others.  The ABA Mediation Week theme this year is a recognition of our responsibility as lawyers to address the disparities in our justice systems. With this in mind, I offer my personal thoughts.

Our country was founded upon a declaration “… that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”  The founders declared that that government should “secure these rights” for ALL to “effect their Safety and Happiness.” (Excerpts from The Declaration of Independence)

The confluence of a Pandemic, economic and political systems that have caused a wide disparity between the “haves” and “have-nots” and a partisan system of government no longer able to govern for the “Safety and Happiness” of ALL it’s people has vividly demonstrated that our country is far from achieving that goal.  I personally feel we are at a major “tipping point” for whether or not it will ever be achieved in our country.

In my opinion, our legal system has contributed to this crisis by failing to be the “check” our founders intended in our form of democracy.  Just as our system too slowly recognized that the rights stated in the Declaration are not limited solely to “men,” our legal system has unfortunately been complicit in perpetuating and increasing the disparities among the lives of Americans.  See the “21 Day Challenge” for specific examples.

I hope as lawyers we can be better leaders and get our country back on course. We must promote and elect political leaders who understand their job is to govern for the “Safety and Happiness” of ALL people, regardless of color, origin, gender or any of the other “differences” that make each of us unique.  We must remember the “Rule of Law” is to ensure a just and fair society, not a tool of control and oppression, and be more mindful of our duty to society as well as to our clients.  We must find ways to overcome how technology has corrupted rather than enhanced communication and discourse and enabled the election of people who lack the values and abilities necessary to do the difficult job of governing for ALL people in today’s world.

I urge everyone who reads this to do several simple things. First, do The 21 Day Challenge if you have not already done so. Most importantly, VOTE IN PERSON and VOTE EARLY. Encourage and help others to do so also and help good qualified leaders get elected. If our country is to achieve the noble goal of our founders, we must elect leaders who have demonstrated the values and abilities they need to lead us to achieving that goal.

I believe our country’s GREATNESS is not measured by its stock prices, GNP or wealth.  It is measured by the “Safety and Happiness” of ALL its people.  Unless lawyers and judges do our part better, I fear our country will not achieve TRUE GREATNESS. I hope it will.

Theodore A. Deckert, Esq. is a Past Chair of the Palm Beach County Bar Association ADR Committee and a Past President of The Florida Academy of Professional Mediators. He has been a Florida Supreme Court Certified Circuit Civil & Family Mediator since 2000 and he has been a full time Mediator and Third Party Neutral affiliated with Matrix Mediation LLC since 2008.  Prior to becoming a full time mediator, he was a civil trial attorney since 1976 and a Florida Bar Board Certified Civil Trial Lawyer for 25 years.  He has helped thousands of people resolve virtually every type of civil dispute.  For more information email him at ted@matrixmediation.com  or go to www.matrixmediation.com


Alternative Dispute Resolution: Why it’s Better than the Alternative of Trial

September 2020
By: Nick Marzuk


Alternative Dispute Resolution: Why it’s Better than the Alternative of Trial

As a law student, I was under the impression that mediation and arbitration were either uncommon or part of a small niche of the law – something I would rarely use, if ever.  Then as a practitioner and trial lawyer, the value of these practices became clearer to me. Now, as a mediator, I see how great they are for everyone involved.

Use Them Early and Often

Parties to a dispute/lawsuit will spend thousands of dollars on experts, exhibits, and attorneys’ fees to find out what their case is about and posture their position. A lot of those expenses are building the case for trial.  Yes, due diligence is important, and using mediation or arbitration without knowing anything about one’s case is not a good idea for anyone, but spending a fraction of that money early on can provide many advantages to both sides, or even bring finality to the case.

More and more contracts are adding pre-suit requirements of mediation or arbitration, making litigation the alternative.  Benefits of early mediation or non-binding arbitration include (1) seeing what the opposing side’s theory of the case is, (2) knowing how the opposing side values the case, and (3) for arbitration, seeing how a deciding body would rule on the dispute.  If the case does not resolve, these pieces of information are very helpful for both sides moving forward and will likely save both parties in costs/fees in the long run.  Lastly, an “unsuccessful” mediation or non-binding arbitration often leads to a subsequent resolution due to what transpired in those attempts.

What’s the downside of an early attempt at dispute resolution? At mediation, as well as many arbitrations, everything in confidential.  The cost is small compared to other litigation costs.  Lastly, putting the outcome of the dispute into the hands of the parties makes the result something both parties can agree to, unlike a verdict.

Most cases resolve pre-suit, and most lawsuits resolve before a verdict. Sure, there are some cases that are destined to go to trial, but even those cases are mandated to mediate before trial (if litigating here in Florida). Using dispute resolution early and often can streamline litigation, ultimately result in an early resolution, and be in the best economic interest of both parties.

Uncertainty of Trial

An honest trial lawyer will tell you they’ve won cases they should have lost, and they’ve lost cases they should have won.  Our judicial system is designed to optimize the chances of the fairest decisions/outcomes.  With our system though, verdicts usually result in clear cut winners and losers. Trials should be the last resort – and they are in Florida – but mediation is too often seen by litigants as a required impasse needed before trial.

When someone is wronged and wants “their day in court,” they’re usually leaving the outcome of something very significant in their lives up to a jury.  Six strangers, all summoned to jury duty simply because they have a driver’s license, decide cases worth all different amounts of money. One wouldn’t let six strangers choose the next type of car to buy or where to send a child to college.  So why would someone want those strangers to decide something so important as a lawsuit? Something that to some is the most consequential decision in their entire life?  And then the chance of an appeal? No thank you.

As mentioned, some cases just can’t resolve, and that’s what trials are for.  But the uncertainty of trial is such that the parties should be encouraged to try all they can and resolve the dispute while they still have control over the outcome.

Convenience in a Post-COVID19 world

As courts, particularly trials, were on hold for months and months this year due to the global pandemic, the wait to get to trial will grow for each case heading that way.  With both sides knowing that their case may be tried a year later than they expected due to the global and judicial landscape, finality is something to consider so the parties can move on past their dispute.

With virtual platforms allowing parties and their lawyers to attend mediations from anywhere in the world, spending a couple hours from the comfort of your home is extremely convenient. The convenience of resolving your case through a virtual mediation rather than in trial, for days and days, is worth, to many, money and peace of mind – that can allow parties to be more giving in their negotiations, which could result in a successful agreement at mediation.

Ultimately, trials will still exist, and they should. Forms of Alternative Dispute Resolution (although the term Dispute Resolution is starting to replace the outdated term) however should be considered more often by litigants than they currently are; getting a resolution that all parties can agree to is something worth considering when weighing the pros and cons of trial

Nick Marzuk is an attorney at The Schiller Kessler Group as well as the founder of Marzuk Mediation. He focuses on PIP litigation and personal injury. Nick lives locally with his wife and kids, and his favorite hobby is cooking. For more information, visit www.MarzukMediation.com

Arbitration Case Law Update

July | August 2020
By: Donna Greenspan Solomon, Esq.


Anderson v. Am. Gen. Life Ins. Co., 802 Fed. Appx. 548 (11th Cir. 2020) (arbitrator faced with jurisdictional challenge was not required to hear evidence of whether employer breached optional and informal dispute resolution procedure or whether employer’s upper management knew about rigged sales contest used to decide promotion at issue).


Mason v. Midland Funding LLC, 18-14019, 2020 WL 2466370, at *4 (11th Cir. May 13, 2020) (defendant failed to show that plaintiff agreed to arbitrate by assenting to clickwrap agreement that was part of online credit application where evidence did not establish that plaintiff ever received or knew of arbitration agreement).


Iglehart v. Mitbank USA, Inc., 285 So. 3d 331 (Fla. 4th DCA 2019) (Co-trustee did not waive right to arbitration under land trust agreement by filing suit under contemporaneous but separate trust management agreement).

4927 Voorhees Rd., LLC v. Tesoriero, 291 So. 3d 668, 673 (Fla. 2d DCA 2020) (arbitration agreement containing improper damages and fees provisions could be severed from arbitration agreement; conflict certified with Novosett v. Arc Villages II, LLC, 189 So. 3d 895 (Fla. 5th DCA 2016)).


Hobby Lobby Stores, Inc. v. Cole, 287 So. 3d 1272 (Fla. 5th DCA 2020) (Arbitration agreement was not procedurally unconscionable, even though employee asserted he had a high school education, did not know what arbitration was, and believed he had no choice but to sign it; arbitration agreement’s operative terms were not hidden, minimized, or buried in fine print, there was no evidence that employee could not read the agreement or that corporation pressured, rushed, or coerced him into signing it, and employee did not allege that corporation made false representations to induce him to sign it, or that he asked any questions about the agreement, or that he expressed any confusion about its terms, or that he lacked opportunity to inquire into the agreement’s terms or to enlist help if confused).


Efron v. UBS Fin. Services Inc. of Puerto Rico, 45 Fla. L. Weekly D309 (Fla. 3d DCA Feb. 12, 2020) (trial court erred in confirming $9.7 million arbitration award where panel denied motion for postponement due to withdrawal of counsel, giving no specific reason).


Ciccarello v. Siena Villas at Beach Park Condo. Ass’n, Inc., 45 Fla. L. Weekly D568 (Fla. 2d DCA Mar. 11, 2020) (appellate court lacks jurisdiction to review arbitration award in absence of timely-filed motion for trial de novo in circuit court pursuant to section 718.1255(4)(k), Fla. Stat.).


Doe v. Natt, 45 Fla. L. Weekly D712 (Fla. 2d DCA Mar. 25, 2020) (clickwrap agreement stating that any arbitration would be administered by American Arbitration Association (AAA) in accordance with its rules did not constitute clear and unmistakable evidence of parties’ assent; agreement was silent on issue of arbitrability, agreement’s reference to AAA rules was broad, nonspecific, and cursory, and AAA rule that arbitrator shall have power to rule on scope or validity of arbitration agreement or arbitrability of any claim conferred adjudicative power on arbitrator but did not make that power exclusive or contractually remove adjudicative power from court).


H Greg Auto Pompano, Inc. v. Raskin, 45 Fla. L. Weekly D702 (Fla. 3d DCA Mar. 25, 2020) (although section 682.03, Florida Statutes, requires a stay while motion to compel arbitration is pending, the statutory language does not mandate a stay during appeal of denial of motion to compel; noting difference with Eleventh Circuit in Blinco v. Green Tree Servs., LLC, 366 F.3d 1249, 1253 (11th Cir. 2004) (litigation should be stayed so long as appeal is non-frivolous)).

City of Hollywood v. Perrin, 45 Fla. L. Weekly D694 (Fla. 4th DCA Mar. 25, 2020) (employee’s complaint that city erroneously calculated his longevity and seniority contained arguable allegation of unfair labor practice, over which Public Employees Relations Commission (PERC) had exclusive jurisdiction, and thus trial court could not compel arbitration).


Timmons v. Lake City Golf, LLC, 45 Fla. L. Weekly D797 (Fla. 1st DCA Apr. 7, 2020) (final judgment provided former partner with sole recourse process contemplated in arbitration, and thus was not flawed for failing to give him right of execution and final process).


CWELT-2008 Series 1045 LLC v. Park Gardens Ass’n, Inc., 45 Fla. L. Weekly D1001 (Fla. 3d DCA Apr. 29, 2020) (plaintiff waived right to demand arbitration on counterclaim that was “flip side” of claim it had actively litigated).


Donna Greenspan Solomon is one of three attorneys certified by The Florida Bar as both Business Litigator and Appellate Specialist.  Donna is a Member of the AAA’s Roster of Arbitrators (Commercial Panel).  She is a FINRA-Approved and Florida Supreme Court Qualified Arbitrator.  She is also a Certified Circuit, Appellate, and Family Mediator.  Donna is a Member of the Florida Supreme Court Committee on Standard Jury Instructions—Contract and Business Cases.  Donna can be reached at (561) 762-9932 or Donna@SolomonAppeals.com or by visiting www.solomonappeals.com.


For additional ADR tips and resources, please go to the ADR Committee page of the updated Palm Beach County Bar Association website at www.palmbeachbar.org.

ADR in Florida, The Severe Lack of Diversity

June 2020
By: Lawrence Gordon 


What do the Academy Award Nominations, the National Football League and ADR in Florida have in common? There is an appalling lack of diversity in each of them.

All are controlled by white men. In most cases, older white men who are adept at protecting the status quo and fighting the tides of change.  Some argue that diversity should not be considered in the arts, professional sports, and even ADR.  Therein lies the problem.

People of color didn’t receive Oscar Nominations and African American assistant coaches didn’t receive consideration for head coaching positions despite seventy-five percent of league players being African American.  Of the thirty-two NFL teams, only two Head Coaches were African American in 2019.

According to the Florida Dispute Resolution Center, there are approximately thirty-two hundred Supreme Court Certified Circuit Civil Mediators in the state. Unfortunately, only 3.8 percent or 122 are men and women of color.

People of color are often excluded from the process. One cannot win if one is not allowed in the game. Seeking quality and seeking diversity aren’t mutually exclusive. The belief that diversity will work itself out without being fostered and nurtured is rubbish. Diversity isn’t created by good thoughts and well-meaning. One creates diversity deliberately and intentionally.  Bias must be recognized and rooted out for diversity to exist and thrive.  Access and power are rarely given up voluntarily. This usually requires strong and direct actions for change.

In 2006-2007, the Florida Supreme Court changed the rules of qualifications for one to become a mediator.

It created a path for non-lawyers to become Certified Mediators. The lack of diversity among Florida mediators contributed to this rule change.  In a 2019 report, Judicial Arbitration and Mediation (JAMS) called on the legal profession to work harder toward diversity. It asked firms to institute the Mansfield Rule which urges firms to actively pursue diverse candidates for at least thirty percent of their employees.

This is very similar to the Rooney Rule in the NFL which requires any team with a head coach opening to interview at least one candidate of color. While these are admirable efforts, they are voluntary and very little has changed.

Mediation firms have made it difficult for non-lawyer mediator candidates to participate in the ten apprentice mediations required for certification. They argue that many of these candidates are not qualified, open them to serious liability exposure and take jobs from lawyers.  Nonsense, Malpractice insurance covers any errors and certainly the Supreme Court considered these issues before changing the rules. Some mediation firms argue that there are too many mediators. How can that be when Florida’s population is approximately 21.5 million and there are only five thousand six hundred in all categories of Certified Mediators?  What they really should be saying is, if there is an excessive number of mediators, it is because there are too many who are white males.  Perhaps it should become mandatory for these firms to mentor a certain number of mediator candidates of color each year to remain in good standing with the Florida Bar.  The lack of diversity must change.

The larger and more diverse the pool, the greater the chance for new ideas, growth, and perspectives. ADR can be used to push diversity forward by using a diverse list of Mediators and Arbitrators.

In 2018, business mogul and rapper, JayZ was involved in a $204 million-dollar arbitration.  He noticed there were few African American arbitrators for him to select.  He complained to the court, which agreed that the lack of African American arbitrators was discriminatory under the Constitution of New York State.  Again, this situation demonstrates a need for greater diversity.

Recently, I received a call from a prominent personal injury law firm about mediating a case that had been mediated twice before however, remained unresolved. I accepted the case, and after several hours, it was clear that the lack of diversity was an important issue.

The two previous mediators had been white males. The injured plaintiff was the only person of color involved.  I suspect that I was selected because I’m a person of color. The plaintiff felt that his interest wasn’t being protected because he had never seen anyone who looked like him.  Fortunately, I was able to assist in getting the case resolved.  The plaintiff, just as JayZ, felt the process had been discriminatory.

How can the mediation process be fair and equitable if people of color aren’t involved in meaningful numbers? The pool of mediators should reflect the racial, ethnic and gender diversity of the community. Sixteen percent of Florida’s population, over three million, are African American. How can we justify having just over two hundred mediators of color in all Certified categories?  There are seven mediators of color in the 15th Judicial Circuit, covering Palm Beach County, an area of 1.5 million people. These statistics are an indictment of the mediation industry and clearly indicate that the problems are both systemic and institutional. Diversity is about strength, not weakness. There is something about every group that can improve the whole. The ADR community must do better.


 For additional ADR tips and resources, please go to the ADR Committee page of the updated Palm Beach County Bar Association website at www.palmbeachbar.org.

Effective Mediation Summaries

May 2020
By: William J. Cea, Esq.


We have all been to mediations where hours are spent identifying issues, back and forth with factual inquiries, and assisting the mediator to determine terms that need to be negotiated. This may just be part of the mediation process. However, an effective mediation summary can help make the process more efficient. Supplying the pleadings and a description of the case status is helpful, however, I would suggest giving some thought to providing background and insights that will make the process as efficient as possible.

The following are some tips for preparation of an effective mediation summary. First, provide the operative pleadings and a copy of any pending dispositive motions. Next, if there have been any rulings that impact the scope of trial or available remedies you should expound on that. Beyond the pleadings, pending motions and rulings, provide an explanation of what discovery has occurred and what is left to be done. Importantly, this is an opportunity to explain what facts or points have been established in discovery vs. facts and matters that are left to be discovered. The facts yet to be discovered oftentimes manifest as an impediment to settlement. For example, in a construction case even if the parties agree that a defective condition(s) exists, does the defense know how much it will cost to repair? If the cost of repair is something left to be determined or discovered, that should be explained in the summary.

Additionally, how much has been incurred in costs and fees and how much is yet to be incurred? Is there a basis for the recovery of attorney’s fees? Have the parties served Offers of Judgment/Proposals for Settlement? The mediator needs to understand the substance of the case, but it is also important to understand the economics which also drive motivations. We all know that the cost of litigation is usually a practical reality for the parties, and the mediator needs to understand how economics play into the dispute.

Further, are there matters of concern or practical terms that may not be subject of the claims or available relief, but could serve as incentives to settle the case. This is part of the beauty of mediation. The parties are not bound by the four corners of the pleadings and relief that may be awarded by a court or arbitrator. By way of another example in a construction scenario, maybe a contractor disputes the extent of damages. Would the contractor be willing to provide or extend a warranty to help compensate the property owner? Clearly, there are terms that you can seek in mediation that are not available as legal or even equitable remedies that may bridge the gap of the typical monetary negotiation. Brainstorming the what ifs and laying some of that our in a mediation summary will help you prepare for mediation and aid the process.

Thus, the bottom line is that mediation is a process and will usually require some time before the parties can “get down to business”. However, you can facilitate a more efficient process and reduce some of the frustration that participants have with the amount of time and sitting in caucus sessions by providing an effective mediation summary.


William J. Cea, Esq. is a Shareholder with Becker & Poliakoff, P.A., and is based in the firm’s West Palm Beach Office. Mr. Cea is a Board Certified Construction Attorney and Certified Circuit Court Mediator. Mr. Cea concentrates his practice in the areas of construction defects litigation, public procurement and mediation. Mr. Cea has lectured for several organizations, on topics such as mediation and construction law, including The Florida Bar, the Florida Association of Public Procurement Officials, Inc., the Construction Owners Association of America, Nova Law School, and the Palm Beach County Bar Association. He may be reached at (561) 820-2888, or via email at wcea@beckerlawyers.com.

For additional ADR tips and resources, go to https://www.palmbeachbar.org/adr-2  

Important Questions to Ask as a Mediator

April 2020
By: Jeffrey H. Marcus 


This article discusses important questions that every mediator should consider asking counsel, the parties, and themselves, before and during a mediation. Why should a mediator ask himself or herself questions? I think that mediators ought to possess an emotional intelligence quotient. The following questions are meant to be a suggestion, not an exhaustive list.

I. Why Asking Questions is Important

A. Asking Questions Enables Us to Satisfy Our Professional Obligations

The Florida Supreme Court is empowered by Florida Statutes §44.106(1)(2019) to establish minimum standards for professional conduct for mediators certified under Chapter 44. Various Florida Supreme Court Rules that impose standards of conduct may be met only by asking questions. Such Rules include:

Rule 10.220     Mediator’s Role

Rule 10.300     Mediator’s Responsibility to the Parties

Rule 10.320     Nonparticipating Parties.

Rule 10.330     Impartiality

Rule 10.350     Demeanor

Rule 10.630     Professional Competence

It is beyond the scope of this article to discuss these Rules in detail. A few examples will illustrate the point that mediators must ask questions. Rule 10.220 requires mediators to “reduce obstacles to communication, assist in the identification of issues and exploration of alternatives, and facilitate voluntary agreements”. Rule 10.300 provides that a mediator’s responsibility to the parties includes honoring the right to self-determination, acting with impartiality, avoiding coercion, improper influence, and conflicts of interest, and exhibiting appropriate demeanor. Rule 10.330 mandates mediator impartiality and defines impartiality as “freedom from favoritism or bias”.

B. Asking Questions Allows Us to Practice Mindfulness

Mindfulness has been defined as the practice of paying purposeful attention to the

present moment without judgment. The American Bar Association (ABA) has endorsed mindfulness for lawyers and has established the ABA National Task Force on Lawyer Well-Being. Mindfulness is also a useful practice for mediators.

Mediators must be aware of and be prepared to manage the emotional

aspects of the disputes before them. Asking questions is an effective way to gauge the emotional dimensions of the dispute. Practicing mindfulness may also help mediators really listen to the parties and their counsel, remain impartial, and exhibit required professionalism.


II. Questions a Mediator Ought to Ask Counsel Prior to Mediation

Some of the questions that a mediator ought to consider asking counsel for the parties before a mediation include the following.

What are the main issues in the dispute?

Do you have any questions about my role or the mediation process?

Is there a business or other relationship between the parties that your client wants to preserve?

What is the status of the dispute?

Is counsel aware of any emotional or trigger issues on either side?

Are there any special precautions necessary to ensure a safe mediation environment?


III Questions a Mediator Ought to Ask Himself or Herself Prior to Mediation

Some of the questions that a mediator ought to ask oneself before a mediation include the


After reading the materials provided by and speaking with counsel for the parties, am I adequately informed and still neutral about the issues?

Am I confident about my role and my ability to effectively and properly mediate this dispute?


IV. Questions a Mediator Ought to Ask Counsel During the Mediation


Some of the questions that a mediator ought to ask counsel for the parties during the mediation include the following.

What are your/your client’s goals for this mediation?

What would help you achieve your goals?

What are the obstacles to resolving the dispute?

What do you need to learn from the other party(ies)?

Can you think of any creative ways to resolve this dispute?


V. Questions a Mediator Ought to Ask the Parties During the Mediation

What can I do to help you feel this mediation is a safe environment?

Do you have any questions about my role or the mediation process?

Are you authorized to settle this dispute? If not, then who is?


VI. Questions a Mediator Ought to Ask Him or Herself During the Mediation

Whether I have listened carefully to the parties and their counsel so that I can facilitate their negotiations?

Whether I have learned anything during the mediation that has challenged my professional competence?

Whether I have maintained impartiality?

Whether I’ve used all of the tools available to facilitate the parties’ self-determination of a negotiated settlement?


VII. Conclusions

The questions we ask as mediators are of the utmost importance to conducting optimal mediations. We should ask questions that are designed to provide a safe environment for the parties to communicate, be creative in resolving disputed issues, and ultimately to settle their disputes on terms acceptable to them. We also need to be mindful of how we respond to the stimuli of the parties, their counsel, and the dynamic information exchange of the negotiations both before and during the mediation.


For additional ADR tips and resources, please go to the ADR Committee page of the newly updated Palm Beach County Bar Association website.

Jeffrey H. Marcus is in solo practice in Wellington. His practice focuses on business law, employment law, equine law, and mediation. He is a Florida Supreme Court Civil Circuit Certified Mediator. He is admitted in Florida, New York and Pennsylvania. Jeff may be contacted at jeff@marcuslawoffice.com. His website is at https://marcuslawoffice.com.


Do You Do These Things Before and after Your Mediations?

March 2020 
By: Richard Lord


I write from the perspective of having been a civil trial mediator for the past 20 years. Before the mediation, there are several things, beyond explaining the process to your client and preparing your summaries and presentation, that you, as an attorney, can do to increase the odds of success at the mediation and of having a satisfied, if not happy, client. Your client needs to be involved in the identification of “the good, the bad, and the ugly” of their case so that a realistic understanding of your limitations in working on their behalf can be developed before the heat of the moment of mediation arrives.  It will allow them to listen to and work with you through the uncertainties and likely disappointment and frustration that are often a part of successful mediations. Part of this advance work should include the running of various scenarios and options along with the rough probabilities so your client can understand in advance why it may be wise to consider an outcome far different than what they may feel is their entitlement or you may view as their best case. Your mediator may well ask you your thoughts on the probabilities and it may be better for your client to have already heard it and to have already gone through an analysis of the law, facts of the case, and factors that may lend credibility or support one way or the other. If the first time they hear about it is at the mediation, there is a greater risk that they will not like the analysis when they must be able to make decisions based upon it.  And telling them before the mediation means they will be hearing it from you and maybe the mediator for the second or third time, thus increasing the likelihood their decision-making will be consistent with a rational process as opposed to unreasonable expectations, emotion or other motivator.

It is also important that your client truly understand the multiple hats the litigator wears when it comes to mediation.  You are both their advocate and their counselor, and those two hats are starkly different. Too many mediations see clients emboldened by the opening statement of their able advocate. You should tell your client that you have two hats, one of the advocate when you are speaking for them to the other side; and the counselor hat when it’s just you, them and perhaps the mediator in the room.  Tell them about those two hats before the mediation so they are mentally prepared for your gymnastics. Being clear about that helps you avoid having your client gain confidence from your opening or rebuttal comments to the mediator in caucus. Explain to them that your advocacy is designed to maximize their outcome and that your counseling is geared toward their being smart and realistic. Remind them that they should not take talk focused on uncertainty and risks in caucus as being inconsistent with your advocacy or as an indication you are changing your mind. Doing so will help them be a reasonable and informed business partner with you in the mediation and, when you reach settlement, they won’t think you took them somewhere out of weakness.

What should you do when the case does not settle? What happens next is the typical focus. Some responses are familiar such as keeping an open mind and encouraging your client to do so; considering who now needs to be deposed, what new manner of proposal should be made, what evidence requested, motions filed or experts retained.  Your thoughts typically focus on what needs to happen to get it settled or what needs to be done to get ready for trial or other adjudication. But there is something I suggest you do that will help you in future mediations for this client and if not, certainly for others. Too few litigators do it. I suggest that after each mediation that does not result in settlement you try to come up with at least three possible reasons for the impasse or adjournment.  That list should influence your preparation for future mediations. Perhaps not each thing you identify was a cause of what happened, and adjusting accordingly won’t guarantee that your next mediation results in settlement, but you will be building greater awareness of factors you can address in advance of and during each mediation going forward. By actively deconstructing and learning about the process each time, you will become a more effective advocate for and counselor to future clients in the mediation process. To learn even more, we hope you’ll attend the Mediation Committee’s presentation “You Can Always Be a Better Negotiator” at the Palm Beach County Bar Association’s Bench Bar Conference on March 20, 2020.  And for additional tips and resources please visit the ADR committee page on the Palm Beach County Bar Association’s newly updated website.


Richard has been a mediator with Upchurch, Watson, White & Max since 1999. Until 2016 he lived in Orlando and worked predominantly in Central Florida. Now, from the firm’s office in West Palm Beach, he mediates throughout South Florida as well. Richard is on the Council of the American Bar Association’s Section of Dispute Resolution, is a Fellow of the American College of Civil Trial Mediators (ACCTM) and is listed by the National Association of Distinguished Neutrals. You can learn more about him at https://www.uww-adr.com/biography/richard-lord and he can be reached through his assistant, Norma Abreu, at (561) 533-7553.